Shipping policy

Last Updated: March 9, 2026

At Heartwell Kitchen, we work with trusted appliance manufacturers and distributors to deliver premium kitchen appliances directly to your home. Because many of our products are large and heavy, most orders ship via freight carriers rather than standard parcel delivery.

Below is an overview of how our shipping and delivery process works.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information.

If an item is backordered or there are any delays with your order, our team will contact you promptly.

Shipping Timeframes

Estimated delivery times vary depending on the product and destination.

Typical delivery time:

5–10 business days after shipment

Some specialty appliances or custom orders may require additional processing time.

Shipping timelines may vary due to:

Carrier delays
Weather conditions
Inventory availability
Delivery location

Freight Delivery (Large Appliances)

Most appliances ship via LTL freight carriers due to their size and weight.

Freight deliveries are typically curbside delivery, meaning the carrier will deliver the item to the curb or driveway outside your home or building.

The carrier will contact you to schedule a delivery appointment once your shipment reaches the local terminal.

Please ensure someone is available at the scheduled time to receive the delivery.

Inspecting Your Delivery

It is very important to inspect your shipment at the time of delivery.

Before signing for your order:

Carefully inspect the packaging for visible damage
If damage is present, note it clearly on the delivery receipt
Take photos of the packaging and product if possible

If severe damage is visible, you may refuse the shipment.

Signing the delivery receipt without noting damage may limit the ability to file a freight claim.

If your item arrives damaged, please contact us immediately at:

support@heartwellkitchen.com

Delivery Requirements

Please ensure the following before delivery:

Someone 18 years or older is present to sign for the delivery
The delivery location is accessible for a freight truck
You are available during the scheduled delivery window

If a delivery appointment is missed, the carrier may charge a redelivery fee.

Shipping Restrictions

At this time, Heartwell Kitchen ships to locations within the continental United States only.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
International destinations

Shipping availability may vary depending on product manufacturer restrictions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Freight shipments may take 24–48 hours for tracking updates to appear.

Shipping Address Accuracy

Please ensure your shipping address is accurate when placing your order.

Heartwell Kitchen is not responsible for delays or additional charges caused by incorrect shipping information.

Questions

If you have any questions about shipping or delivery, please contact our support team: